The role

See more about the role below, including the responsibilities and skills we are looking for.



Concierge and Administration Worker

Melbourne, Australia

Reference: 5771720

  • Make a real difference to people's lives in a professional and enjoyable working environment
  • Permanent-Part time role, immediate start
  • Shifts (Mon-Thurs 10.15pm-8.15am)
  • $64,951 base (Prorata) + super + salary packaging + shift loading

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high-quality housing to an innovative range of support, education, and employment services, we bring solutions to homelessness under one roof for thousands at risk or experiencing the crisis and trauma of homelessness. With over 400 staff working across 14 locations in metropolitan Melbourne, we combine direct action with advocacy, research, and innovation to drive widespread change.

Elizabeth Street Common Ground (ESCG) is delivered in collaboration between Launch Housing and Unison. ESCG was the first supportive housing project of its kind in Victoria, and the second in Australia.

ESCG is based on the Common Ground model of supportive housing which began in New York City over 20 years ago. The model is centred on strengthening individuals and communities by developing sustainable and affordable housing. Common Ground brings people together in a managed building, which includes spaces for community engagement, living skills capacity building, and leisure and recreation. There are dedicated health spaces for GP, nursing and massage therapy services, as well as for support staff to undertake work with their clients. 24 hour concierge services are also provided and this is augmented during evenings and weekends with out-of-hours worker support.

What you'll do

We are currently seeking Concierge and Administration Worker to join our team at Elizabeth Street Common Ground (ESCG).

The position of Concierge and Administration Worker will primarily be responsible for the smooth operation of the Front of House area at ESCG.

This role will provide you with an opportunity to work collaboratively with your team members to ensure the ongoing well-being of tenants. You will also be joining an organisation that is passionate about solving homelessness in Melbourne.

For further information on the role please refer to the position description.

Who we're looking for

To be successful in this role, you will have experience working within the homelessness sector in a security, engagement or reception role. You will have excellent interpersonal skills including strong written and verbal communication. You will have proficient IT skills and have the capacity to willingly engage with people with complex needs to build rapport and trust.

Our benefits

We believe housing is a basic human right and our values of empowerment, fresh thinking, agility, leadership and courage underpin everything we do. If you want a career where you can make a real difference, and you are passionate about our mission to end homelessness, then consider working with Launch Housing! Our employees are spread across 14 different sites within metropolitan Melbourne.

In return we offer great staff benefits including:

  • Work for a value-based organisation with a clear mission and vision
  • Wellbeing days (on top of annual leave) + Purchased Leave options
  • Paid Parental Leave (both primary and secondary carer)
  • NFP Salary packaging
  • Training and development opportunities

How to apply

To obtain a full position description and to apply for this opportunity, please follow the 'How to Apply' instructions. Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Stuart McGougan on 0427 187 126.

Please note there is no closing date for this role and shortlisting will occur on a rolling basis, so please don't delay in submitting your application.

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.




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