The role

See more about the role below, including the responsibilities and skills we are looking for.



Case Manager - Tenancy Plus

St Kilda, Australia

Reference: 5779385

  • Fixed Term - Part time until January 2023, 45.6 hours per fortnight
  • $74,910 (Prorata) + super + salary packaging option
  • Flexible working arrangements + generous leave provisions + great team culture
  • Based in St Kilda, close to public transport and cafes

Who we are

Launch Housing is a secular Melbourne-based community organisation that provides homelessness services and life-changing housing supports to disadvantaged Victorians. With over 400 staff working across 13 locations, we want to end homelessness and are committed to creating lasting societal change to help those most in need in our community. In a country as wealthy as ours no one should be homeless.

Launch Housing is delivering a high-impact strategy that aims to reduce homelessness in Melbourne with strong government support for new solutions to build more social housing and to reverse the rate of people sleeping rough.

What you'll do

Tenancy Plus provides case management support to public housing tenants and residents and some community housing tenants to achieve positive client outcomes and prevent homelessness. Tenancy Plus operates with a strong focus on sustaining tenancies in consideration of a vulnerable and disadvantaged client group and works to address the needs and risk factors that make tenancies vulnerable.

The key focus of your role is to ensure that clients maintain safe, appropriate and sustainable accommodation by providing support to achieve goals and address issues that are impacting negatively on a tenancy. You will work within an outreach-based support model of service delivery and provide a case management model approach that includes assessment, case planning, case co-ordination and liaison.

Reporting to the Tenancy Plus Coordinator, you will:

  • Provide case management and support to social housing tenants and residents who are vulnerable to housing breakdown, including new tenants, or those at risk of homelessness
  • Develop case plans with clients and implement strategies to enable them to achieve their goals
  • Provide specialist tenancy support and advocacy to sustain tenancies, in relation to; VCAT hearings, rent arrears, hoarding, antisocial behaviour and other relevant tenancy matters
  • Advocate on behalf of clients with a range of service providers

Who we're looking for:

  • Experience in the social welfare sector, working with clients with complex needs and/or social policy/client support frameworks
  • Demonstrated capability in verbal and written communication
  • Excellent interpersonal skills
  • Demonstrated capacity to maintain a high level of confidentiality
  • Demonstrated capacity to complete tasks and effective time management
  • Working knowledge of the Residential Tenancies Act, VCAT, Office of Housing policies and procedures

Why choose Launch Housing

We believe housing is a basic human right and our values of empowerment, fresh thinking, agility, leadership and courage underpin everything we do. If you want a career where you can make a real difference, and you are passionate about our mission to end homelessness, then consider working with Launch Housing! Our employees are spread across 14 different sites within metropolitan Melbourne.

We offer great staff benefits including:

  • Work for a value-based organisation with a clear mission and vision
  • Additional Wellbeing days on top of annual leave + Purchased Leave options
  • NFP Salary packaging significantly reducing tax
  • Training and professional development opportunities

How to apply

To obtain a full position description and to apply for this opportunity, please follow the 'How to Apply' instructions. Please include a cover letter, addressing the key selection criteria and CV.

If you would like additional information on this role, contact Simone McBain on 0437 651 017.

Please note there is no closing date for this role and shortlisting will occur on a rolling basis, so please don't delay in submitting your application.

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.




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